How can I track my LOGO Cargo balikbayan box?

Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.

What does in transit mean?

In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. Updates may not appear every day while the shipment is being transported or processed.

Why is my box delayed?

Possible reasons include customs processing, deconsolidation, warehouse sorting, weather, ship schedule changes, high shipment volume, destination access, local route scheduling, or peak seasons such as Christmas.

What should I do if tracking has not updated?

Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.

What does deconsolidation mean?

Deconsolidation is the process of sorting and preparing packages for individual delivery after they arrive in bulk. Delivery is usually scheduled after processing is completed and the shipment is ready for dispatch.

Can LOGO Cargo track the delivery truck in real time?

No. The exact real-time location of the delivery truck is not available through public tracking. Customers can contact the Philippines team at (02) 8396-8887 or +63 930 226 7580 for delivery assistance.

Why were only some of my boxes delivered?

Boxes from the same shipment may be processed, transferred, or delivered separately depending on warehouse sorting, routing, local hub processing, and delivery schedules. The remaining boxes should follow once ready for dispatch.

Where is customs clearance handled?

Customs clearance is handled at the port of entry in Manila. After clearance, shipments may move to local hubs for sorting and final delivery.

What if my invoice number is missing or not accepted?

The invoice number is the preferred reference for tracking. If it is missing, contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580 for help locating shipment details. If the number is not accepted, check that it is a valid LOGO Cargo invoice number.

Tracking guide

How to Track Your LOGO Cargo Shipment

Q: What should I do if my box is already in the Philippines?

If the box is already in the Philippines and delivery assistance is needed, contact the Philippines team at (02) 8396-8887 or +63 930 226 7580. Have the invoice or tracking number ready so the shipment record can be checked.

Use your invoice number or tracking number to check available shipment updates and know when to contact a branch or customer service for help.

Open tracker Contact support

Shipment lookup

Track with your invoice number or tracking number.

LOGO Cargo customers can use the shipment reference provided when the box is accepted. Keep your receipt, invoice, QR label, or shipment message because customer support normally needs that number to review the shipment record.

Step 1

Find your shipment reference

Use the invoice number or tracking number from the receipt, invoice, QR label, shipment message, or paperwork provided when LOGO Cargo accepted the box.

Step 2

Enter the number in the tracker

Open the official LOGO Cargo tracking page and enter the invoice or tracking number exactly as shown. The invoice number is usually the fastest reference for support.

Step 3

Review the latest available status

Tracking updates appear when a shipment reaches a recorded stage, such as pickup, processing, customs, deconsolidation, hub transfer, dispatch, or delivery.

Update timing

Tracking may not update immediately.

A shipment can move through long processing stages where new public scans are not available every day. Updates may pause during customs clearance, deconsolidation, warehouse sorting, vessel or truck transport, local hub transfer, route scheduling, weather delays, or peak-season volume.

Before contacting support

Check that the invoice or tracking number is entered correctly. If the number is correct and the status is still unclear, contact the branch or customer service with the sender name, receiver name, and shipment reference.

Find a branch

When to ask for help

Contact LOGO Cargo when the shipment needs review.

The number is not found

Confirm the invoice or tracking number from the receipt first. If it still does not work, contact support so the shipment record can be checked.

The status is unclear

Ask the branch or customer service when the status does not explain the current stage, delivery timing, or next step clearly.

Delivery support is needed

For Philippines delivery assistance, contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580.

Helpful links

Continue with official LOGO Cargo pages.

Tracking FAQ Branches Contact Balikbayan Box

FAQs