Step 1
Choose and prepare a box
Use a sturdy balikbayan box, keep it safe to lift, and avoid overloading. Travel boxes are designed for personal travel and are not intended for standard balikbayan box shipping.
Balikbayan box guide
Ship a balikbayan box to the Philippines with official LOGO Cargo support.
Learn how balikbayan box shipping works, what to prepare, what not to pack, current delivery estimates, how pickup and drop-off work, and how to track a box after shipment.
Short answer
What is a balikbayan box?
A balikbayan box is a cargo box used by overseas Filipinos to send personal goods, gifts, household items, and essentials to family and friends in the Philippines. LOGO Cargo provides balikbayan box shipping support through branch services, pickup and drop-off help, tracking, customer assistance, and delivery coordination to Philippine destinations.
Common customer needs
- Choose a box and prepare shipment details.
- Pack items securely and avoid restricted goods.
- Drop off at a branch or ask about pickup support.
- Track the box after it enters the shipment process.
Customer journey
How LOGO Cargo balikbayan box shipping works.
Step 2
Pack only allowed items
Pack personal goods securely, avoid prohibited items, and ask LOGO Cargo before packing gadgets, liquids, medicine, car parts, alcohol, or anything restricted.
Step 3
Book pickup or drop off
Schedule pickup or branch drop-off through the website, LOGO Mobile App, a branch, or customer support. Pickup availability depends on the area and schedule.
Step 4
Keep your receipt
Save the invoice or tracking number after the box is accepted. This number is needed for official tracking and support questions.
Step 5
Track the shipment
Use the official tracking tool or LOGO Mobile App to check status. Contact support if the number is correct but the update is unclear.
Step 6
Delivery in the Philippines
Boxes are delivered to the receiver address after customs, warehouse processing, sorting, and local delivery scheduling. Another receiver may need valid IDs and an authorization letter if the original receiver is unavailable.
Delivery timing
Typical delivery estimates depend on the destination.
Luzon
Typical delivery from the United States or Canada to Luzon is about 40-45 days, depending on current shipping, customs, and local processing conditions.
Visayas
Typical delivery to Visayas is about 40-65 days. Shipments from Manila to Visayas are transported by sea before final local delivery.
Mindanao
Typical delivery to Mindanao is about 60-90 days. Shipments from Manila to Mindanao are transported by sea before final local delivery.
Possible delays
Ship schedules, customs processing, deconsolidation, warehouse sorting, weather, holiday volume, and peak seasons can affect delivery timing.
How It Works
A step-by-step guide to choosing a box, packing, booking pickup or drop-off, keeping your invoice, and tracking shipment updates.
See how shipping worksBox Sizes
Compare LOGO Cargo box options before packing or asking a branch about current box availability.
Compare box sizesBooking
Learn what to prepare before requesting pickup support or arranging branch drop-off.
Review booking stepsPacking Guide
Practical guidance for protecting items and preparing a box before branch drop-off or pickup.
Read packing guideProhibited Items
A customer-facing page for restricted and prohibited item guidance before shipment.
Review prohibited itemsTracking
Learn how to check status updates and where to get help with a shipment reference.
Read tracking guideRates and Pricing
Review what can affect rates before contacting LOGO Cargo or your nearest branch for current pricing.
Review pricing guidanceBranches
Find official branch pages for pickup, drop-off, tracking support, and customer service questions.
Find a branchFull FAQ
Review common questions about delivery, pickup, box weight, cancellation, support, and shipment issues.
Open balikbayan box FAQsFAQs