What information should I prepare before pickup?

Complete the booking details before pickup, including sender and receiver information. Keep both sender and receiver names on the box, and have the receiver address, receiver contact number, box count, and shipment questions ready for the branch or support team.

Do I need both sender and receiver names?

Yes. Include both the sender name and the receiver name on the box. The booking details should also include sender and receiver information so LOGO Cargo can process the shipment.

Is the LOGO Mobile App required?

No. The app is not mandatory. Customers can use the LOGO Cargo website, branch support, or customer service to process shipment needs when they prefer not to use the app.

Where can I get the form for a balikbayan box?

Customers can complete shipment details through the LOGO Cargo booking page at https://logocargo.com/booking or download the form from the LOGO Cargo website under the Ship a Box section.

Can I cancel after booking?

Cancellation may be allowed before pickup or processing. If the shipment is still pending pickup, request cancellation by emailing cs@logocargo.com or contacting customer support as early as possible.

Can I reschedule pickup?

Pickup schedule changes need to be confirmed by the branch or support team. To update an existing pickup schedule, contact the branch or email cs@logocargo.com for assistance.

Do I need to provide the consignee contact number?

Yes. The consignee contact number is required for delivery in the Philippines. Without a receiver contact number, delivery cannot be completed.

Do I need to seal the balikbayan box?

Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.

How can I track my LOGO Cargo balikbayan box?

Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.

Booking and pickup

Book a LOGO Cargo Pickup or Drop-Off

Q: Can I drop off instead of scheduling pickup?

Customers can book a pickup or arrange branch drop-off through LOGO Cargo. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.

Customers can schedule or request pickup and drop-off support through LOGO Cargo, subject to branch availability. Contact LOGO Cargo or your nearest branch to confirm booking availability.

Find a branch Contact support

Short answer

How booking works.

Customers can book a pickup or arrange drop-off through the LOGO Cargo website, LOGO Mobile App, a local branch, or customer support. The app is helpful but not required. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.

Booking steps

Prepare the shipment before pickup or branch drop-off.

LOGO Cargo can help customers request pickup support or prepare for drop-off at a branch. Before booking, choose a box, pack only allowed items, and confirm service availability with the branch serving your area.

Step 1

Confirm booking availability

Contact LOGO Cargo or your nearest branch to confirm booking availability, pickup support, drop-off options, and current branch schedules.

Step 2

Prepare shipment details

Have the sender name, receiver name, receiver address, receiver contact number, and box count ready before booking or visiting a branch.

Step 3

Choose pickup or drop-off

Pickup and drop-off availability depends on your area and branch schedule. A branch can confirm current service options.

Step 4

Keep your receipt

Save the invoice or tracking number after the shipment is accepted. This is the preferred reference for tracking and support.

Pickup

Booking a pickup.

Pickup support may depend on your area, branch schedule, and current service conditions. Contact LOGO Cargo or your nearest branch to confirm booking availability before selecting a pickup option.

Drop-off

Arranging drop-off.

Branch drop-off can be a good option when pickup is unavailable or when customers prefer to visit a branch. Check branch hours and service availability before bringing a box.

Information needed

What customers may need.

Customers may need sender details, receiver details, receiver contact number, box count, pickup or drop-off preference, and shipment questions for the branch or customer support team.

Availability reminder

Branch booking availability can change.

Do not assume every branch has the same pickup area, schedule, box availability, or drop-off process. Contact LOGO Cargo or your nearest branch to confirm booking availability, current hours, and what to bring before visiting.

Tracking after booking, pickup, or drop-off

After LOGO Cargo accepts the shipment, keep the invoice or tracking number. Use that reference to check shipment status or contact support if an update is unclear.

Read the tracking guide

Helpful links

Continue with official LOGO Cargo pages.

Branches Contact Balikbayan Box Box Sizes Packing Guide Prohibited Items Tracking Guide FAQ

Common booking questions